At Friendly Smokers, we value your satisfaction. Below is our return and refund policy to ensure clarity and transparency.

We have a 7-day return policy, meaning you can request a return within 7 days of receiving your item.

Eligibility for Returns

To qualify for a return:

• Items must be in the same condition as when received: unworn, unused, with tags, and in the original packaging.
• Proof of purchase, such as a receipt, is required.

If your return is accepted, you will be issued store credit.

How to Start a Return

To initiate a return, please visit our store at the location where the purchase was made. For any return-related queries, you can contact us directly at {email}.

Damages and Issues

We encourage customers to inspect their orders upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers).
• Custom or personalized products.
• Personal care items (e.g., beauty products, piercings).
• Hazardous materials, flammable liquids, or gases.

Additionally, sale items and gift cards are non-returnable.

If you have questions about a specific item, feel free to contact us.

Exchanges

For exchanges, the quickest way to get your desired item is to return the original product (if eligible) and make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund decision. Approved returns will be issued as store credit.

For further assistance, reach out to us via email at {email} or visit us in-store.